Tickets & Requests
Create, assign, prioritise and track incidents, service requests and support cases.
KEVISION Helpdesk
A service management platform for tickets, service requests, assets, SLAs, knowledge and escalation.
IT Service Management SaaS
Designed for connected operations.
A service management platform for tickets, service requests, assets, SLAs, knowledge and escalation.
✓Multi-tenant architecture
✓Role-based access
✓Subscription-ready
✓API-ready
PRODUCT
KEVISION Helpdesk
Explore the product scope, discuss your requirements with KEVISION, or review the available subscription plans.
FUNCTIONALITIES & MODULES
What KEVISION Helpdesk is designed to cover
Key functional areas for the product. Specific capabilities and capacity can be controlled by subscription plan, add-ons and organisation configuration.
Queues & Assignment
Route work to teams and responsible staff with status and ownership controls.
SLA & Escalation
Track service targets, escalation rules, due dates and resolution performance.
Knowledge Base
Maintain reusable support knowledge, procedures and customer-facing guidance.
Asset Management
Link support activity to assets, equipment and related records.
Service Catalogue
Organise supported services and standard request workflows.
Reports & Dashboards
Track ticket volumes, response times, SLA performance and support activity.
Roles, Audit & Integrations
Role-based access, audit trails, notifications, APIs and integration-ready workflows.
Ready to discuss how KEVISION Helpdesk could fit your organisation?